> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/availability-and-scheduling/cancel-appointment.md).

# Cancel Appointment

Cancel an appointment when it’s no longer happening. This only cancels the **appointment** — it does not cancel the **order**.

{% hint style="info" %}
Only **Owners** and **Admins** can cancel appointments.
{% endhint %}

{% hint style="warning" %}
Canceling an appointment cannot be undone.

If you still need the shoot, create a new appointment after canceling.
{% endhint %}

### Cancel an appointment (accepted order)

Use this when the order is already accepted and you need to remove a scheduled time.

{% stepper %}
{% step %}
**Open the order**

Open the listing, then go to the **Orders** tab on the right.

Open the order you want to change.
{% endstep %}

{% step %}
**Open the appointment menu**

Under **Appointments**, click the **⋯** menu next to the appointment.
{% endstep %}

{% step %}
**Cancel**

Click **Cancel**.
{% endstep %}

{% step %}
**Confirm**

In the confirmation dialog, click **Cancel** to proceed or **Keep** to back out.
{% endstep %}
{% endstepper %}

### What happens after you cancel

* The appointment is removed from your active appointments list.
* You can still create a new appointment for the same order at any time.
* If you have [Calendar Integration](/availability-and-scheduling/calendar-integration.md) connected, Fotello removes the appointment from the assigned team member’s calendar.

{% hint style="info" %}
You can only cancel **active** appointments. Canceled or rescheduled appointments won’t show up in the active list.
{% endhint %}

### Remove an appointment before accepting (pending order)

If you’re reviewing a **Pending** order and want to remove a requested appointment (instead of rescheduling it), you can cancel/remove the appointment before accepting the order.

{% hint style="info" %}
Pending-order appointment changes are applied when you accept the order.
{% endhint %}

{% stepper %}
{% step %}
**Open the pending order**

Go to **Orders**, then open the order with status **Pending**.
{% endstep %}

{% step %}
**Open the appointment menu**

Under **Appointments**, click the **⋯** menu next to the appointment.
{% endstep %}

{% step %}
**Cancel**

Click **Cancel**, then confirm the removal.
{% endstep %}
{% endstepper %}


---

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