Cancel Appointment

Cancel an appointment when it’s no longer happening. This only cancels the appointment — it does not cancel the order.

Only Owners and Admins can cancel appointments.

Canceling an appointment cannot be undone.

If you still need the shoot, create a new appointment after canceling.

Cancel an appointment (accepted order)

Use this when the order is already accepted and you need to remove a scheduled time.

1

Open the order

Open the listing, then go to the Orders tab on the top right.

Open the order you want to change.

2

Open the appointment menu

Under Appointments, click the ⋯ menu next to the appointment.

3

Cancel

Click Cancel.

4

Confirm and choose who to notify

In the confirmation dialog, choose whether to Notify customer and Notify team member(s) by email. Both are selected by default.

Click Cancel appointment to proceed, or Cancel to back out.

What happens after you cancel

• The appointment is removed from your active appointments list.
• You can still create a new appointment for the same order at any time.
• If you have Calendar Integration connected, Fotello removes the appointment from the assigned team member’s calendar.

You can only cancel active appointments. Canceled or rescheduled appointments won’t show up in the active list.

Remove an appointment before accepting (pending order)

If you’re reviewing a Pending order and want to remove a requested appointment (instead of rescheduling it), you can cancel/remove the appointment before accepting the order.

Pending-order appointment changes are applied when you accept the order.

1

Open the pending order

Go to Orders, then open the order with status Pending.

2

Open the appointment menu

Under Appointments, click the ⋯ menu next to the appointment.

3

Cancel

Click Cancel, then confirm the removal.