Cancel an appointment when it’s no longer happening. This only cancels the appointment — it does not cancel the order.
Only Owners and Admins can cancel appointments.
Canceling an appointment cannot be undone.
If you still need the shoot, create a new appointment after canceling.
Use this when the order is already accepted and you need to remove a scheduled time.
Open the order
Open the listing, then go to the Orders tab on the right.
Open the order you want to change.
Open the appointment menu
Under Appointments, click the ⋯ menu next to the appointment.
Cancel
Click Cancel.
Confirm
In the confirmation dialog, click Cancel to proceed or Keep to back out.
The appointment is removed from your active appointments list.
You can still create a new appointment for the same order at any time.
If you have Calendar Integration connected, Fotello removes the appointment from the assigned team member’s calendar.
You can only cancel active appointments. Canceled or rescheduled appointments won’t show up in the active list.
If you’re reviewing a Pending order and want to remove a requested appointment (instead of rescheduling it), you can cancel/remove the appointment before accepting the order.
Pending-order appointment changes are applied when you accept the order.
Open the pending order
Go to Orders, then open the order with status Pending.
Open the appointment menu
Under Appointments, click the ⋯ menu next to the appointment.
Cancel
Click Cancel, then confirm the removal.
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