> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/availability-and-scheduling/cancel-appointment.md).
# Cancel Appointment
Cancel an appointment when it’s no longer happening. This only cancels the **appointment** — it does not cancel the **order**.
{% hint style="info" %}
Only **Owners** and **Admins** can cancel appointments.
{% endhint %}
{% hint style="warning" %}
Canceling an appointment cannot be undone.
If you still need the shoot, create a new appointment after canceling.
{% endhint %}
### Cancel an appointment (accepted order)
Use this when the order is already accepted and you need to remove a scheduled time.
{% stepper %}
{% step %}
**Open the order**
Open the listing, then go to the **Orders** tab on the top right.
Open the order you want to change.
{% endstep %}
{% step %}
**Open the appointment menu**
Under **Appointments**, click the **⋯** menu next to the appointment.
{% endstep %}
{% step %}
**Cancel**
Click **Cancel**.
{% endstep %}
{% step %}
**Confirm and choose who to notify**
In the confirmation dialog, choose whether to **Notify customer** and **Notify team member(s)** by email. Both are selected by default.
Click **Cancel appointment** to proceed, or **Cancel** to back out.
{% endstep %}
{% endstepper %}
### What happens after you cancel
* The appointment is removed from your active appointments list.
* You can still create a new appointment for the same order at any time.
* If you have [Calendar Integration](/availability-and-scheduling/calendar-integration.md) connected, Fotello removes the appointment from the assigned team member’s calendar.
{% hint style="info" %}
You can only cancel **active** appointments. Canceled or rescheduled appointments won’t show up in the active list.
{% endhint %}
### Remove an appointment before accepting (pending order)
If you’re reviewing a **Pending** order and want to remove a requested appointment (instead of rescheduling it), you can cancel/remove the appointment before accepting the order.
{% hint style="info" %}
Pending-order appointment changes are applied when you accept the order.
{% endhint %}
{% stepper %}
{% step %}
**Open the pending order**
Go to **Orders**, then open the order with status **Pending**.
{% endstep %}
{% step %}
**Open the appointment menu**
Under **Appointments**, click the **⋯** menu next to the appointment.
{% endstep %}
{% step %}
**Cancel**
Click **Cancel**, then confirm the removal.
{% endstep %}
{% endstepper %}
---
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