Rescheduling

Update a pending order

When a customer books through your Order Form, Fotello creates a pending order in your Orders Dashboard.

If the requested slot doesn’t work, you can reschedule it before accepting by following these steps:

1

Open the pending order

Click on the Orders page in the left navigation panel.

Open the relevant order with status Pending.

2

Reschedule the appointment

On the order details page, find Appointments at the bottom.

Click the ⋯ (three dots) next to the appointment date/time.

Choose Reschedule, then pick a new slot.

3

Review and accept

Confirm the appointment, products, and all other order details.

Accept the order when everything looks correct.

Accepting creates a listing for that order.

If Auto-accept orders is enabled in Order Settings, orders may be accepted automatically.

Update an accepted order

Once an order is accepted, it’s automatically assigned to a team member based on their availability.

You’ll see the assignee’s name next to the appointment date/time on the order details page.

1

Open the order

Open the listing, then go to the Orders tab on the right.

Open the order you want to change.

2

Reschedule or reassign

Under Appointments, click the ⋯ menu next to the appointment.

Choose Reschedule to pick a new time slot or add another time slot. You can also Reassign the order a different teammate or multiple teammates.

Once everything looks right, save your changes.

3

Choose who to notify

When you save, a confirmation dialog asks whether to send update emails. Choose whether to Notify customer and Notify team member(s), then confirm.

Need the full walkthroughs?

• Reassign Team Members
• Cancel Appointment