> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/availability-and-scheduling/rescheduling.md).
# Rescheduling
### Update a pending order
When a customer books through your [Order Form](/orders/order-form.md), Fotello creates a pending order in your Orders Dashboard.
If the requested slot doesn’t work, you can reschedule it before accepting by following these steps:
{% stepper %}
{% step %}
**Open the pending order**
Click on the **Orders page** in the left navigation panel.
Open the relevant order with status **Pending**.
{% endstep %}
{% step %}
**Reschedule the appointment**
On the order details page, find **Appointments** at the bottom.
Click the **⋯** (three dots) next to the appointment date/time.
Choose **Reschedule**, then pick a new slot.
{% endstep %}
{% step %}
**Review and accept**
Confirm the appointment, products, and all other order details.
Accept the order when everything looks correct.
Accepting creates a **listing** for that order.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
If **Auto-accept orders** is enabled in [Order Settings](/orders/order-settings.md), orders may be accepted automatically.
{% endhint %}
### Update an accepted order
Once an order is accepted, it’s automatically assigned to a team member based on their availability.
You’ll see the assignee’s name next to the appointment date/time on the order details page.
{% stepper %}
{% step %}
**Open the order**
Open the listing, then go to the **Orders** tab on the right.
Open the order you want to change.
{% endstep %}
{% step %}
**Reschedule or reassign**
Under **Appointments**, click the **⋯** menu next to the appointment.
Choose **Reschedule** to pick a new time slot or add another time slot. You can also **Reassign** the order a different teammate or multiple teammates.
Once everything looks right, save your changes.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Need the full walkthroughs?
* [Reassign Team Members](/availability-and-scheduling/reassign-team-members.md)
* [Cancel Appointment](/availability-and-scheduling/cancel-appointment.md)
{% endhint %}
---
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