Rescheduling
Update a pending order
When a customer books through your Order Form, Fotello creates a pending order in your Orders Dashboard.
If the requested slot doesn’t work, you can reschedule it before accepting by following these steps:
Open the pending order
Click on the Orders page in the left navigation panel.
Open the relevant order with status Pending.
Reschedule the appointment
On the order details page, find Appointments at the bottom.
Click the ⋯ (three dots) next to the appointment date/time.
Choose Reschedule, then pick a new slot.
Review and accept
Confirm the appointment, products, and all other order details.
Accept the order when everything looks correct.
Accepting creates a listing for that order.
If Auto-accept orders is enabled in Order Settings, orders may be accepted automatically.
Update an accepted order
Once an order is accepted, it’s automatically assigned to a team member based on their availability.
You’ll see the assignee’s name next to the appointment date/time on the order details page.
Open the order
Open the listing, then go to the Orders tab on the right.
Open the order you want to change.
Reschedule or reassign
Under Appointments, click the ⋯ menu next to the appointment.
Choose Reschedule to pick a new time slot or add another time slot. You can also Reassign the order a different teammate or multiple teammates.
Once everything looks right, save your changes.
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