Cancel Plan
You can cancel anytime. Before you do, there’s usually a cheaper option that keeps full access.
We also offer pay as you go-only plans.
Your monthly plan can be as low as 1 listing. This is great if you're just starting your career as a real estate photographer. See plan options here: https://www.fotello.co/pricing
Before you cancel
If your goal is to reduce spend (not fully leave), switch to:
A pay as you go-only plan, or
The lowest monthly commitment that fits your baseline
This keeps your account active and fully usable. You avoid Free plan limitations like watermarks, download locks, etc.
How to cancel
Go to Settings → Plan & Billing → Change Plan.
In the cancellation area, submit the cancellation request form.
Confirm the cancellation.
What happens when you cancel
Once you request cancellation, your account is set to cancel at the end of your current billing cycle. You can keep using your current plan until then. After your billing cycle ends, your account moves to the Free plan.
You can still:
Access any unused listings on your account
Keep using Fotello to test new updates and improvements
You cannot:
Download your edits
Request Human Revisions
Let customers download shared photos (they can still view them)
...And all limitations of the Free plan apply
Billing and invoices after cancellation
If you have any outstanding balance for the current cycle, we settle it first. This includes any pay as you go usage.
To view invoices:
Go to Settings → Plan & Billing → Invoices.
Can I pause instead?
There’s no pause mode right now. If you’re in a slow season, switching to a pay as you go-only plan is the closest equivalent. It keeps you active, keeps your workflow unblocked, and keeps your baseline low.
See options here:
Coming back later
You can upgrade anytime by choosing a plan again. Once you’re back on an active plan:
Your account unlocks immediately
New listings are added based on the plan you pick
Any unused listings from before are restored (as long as you upgrade within 90 days)
Final word
We improve Fotello every week. If something fell short, tell us. We read everything. If your needs change, you’re always welcome back.
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