Domain

Connect a custom domain to fully white-label your booking and delivery experience.

Connecting a third-party domain to Fotello

To connect a domain you bought from a third-party provider (GoDaddy, IONOS, Wix, etc.), you’ll need to log in to your provider and update DNS records.

What you’ll need

• Access to your domain provider’s DNS settings

• A domain you own (example: yourdomain.com)

• A subdomain you want customers to visit (example: book → book.yourdomain.com)

Custom domains require the Ultimate plan.

Complete domain setup

1

Open Domain settings

Go to Settings → Business → Domain.

2

Click Connect Domain

Click Connect Domain.

3

Enter your preferred adresses

Fill out:

• Subdomain (example: book, portal, homes)

• Company Domain (example: yourdomain.com)

Then click Connect Domain.

4

Copy the DNS records into your domain provider

Fotello will display the required DNS records.

Copy each CNAME record by clicking on it and paste it into your domain provider’s DNS settings.

Match the values exactly. Don’t add extra spaces or change punctuation.

After you update DNS, wait for the changes to take effect.

DNS changes usually apply within 2 hours, but can take up to 2 days.

If verification fails, wait for 15-20 minutes and try again.

Troubleshooting

If your domain won’t verify, check these first:

• You added the record as CNAME (not A / TXT).

• The host/name matches what Fotello shows (often a subdomain like book).

• There isn’t a conflicting record for the same host (common with existing A records).

• DNS propagation is complete (try again later).