Ctrlk
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Domain

Connect a custom domain to fully white-label your booking and delivery experience.

Custom domains require the Ultimate plan.

What you'll need

  • A domain you own (example: yourdomain.com)

  • A subdomain you want customers to visit (example: book → book.yourdomain.com)

  • Access to wherever your DNS is managed (see Find your DNS provider below)

Complete domain setup

1

Open Domain settings

Go to Settings → Business → Domain.

Business settings showing the Domain tab and Connect Domain button
2

Click Connect Domain

Click Connect Domain.

3

Enter your preferred addresses

Fill out:

  • Subdomain (example: book, portal, homes)

  • Company Domain (example: yourdomain.com)

Then click Connect Domain.

Connect Custom Domain modal showing Subdomain and Company Domain fields
4

Copy the DNS records

Fotello will display the required DNS records.

Copy each CNAME record by clicking on it and paste it into your DNS provider's settings.

Match the values exactly. Don't add extra spaces or change punctuation.

After you update DNS, wait for the changes to take effect.

DNS changes usually apply within 2 hours, but can take up to 2 days.

If verification fails, wait 15–20 minutes and try again.

Find your DNS provider

This is the part that trips most people up. Your domain registrar (where you bought the domain) and your DNS provider (where you add records) are not always the same.

If your nameservers point somewhere else, that's where you add DNS records — not your registrar.

Here's how to figure out where your DNS is managed:

1

Check your domain's nameservers

Go to https://who.is and search your domain. Look for the Name Server entries.

2

Match the nameservers to a provider

The nameservers tell you who controls your DNS:

Nameservers contain
DNS is managed at

domaincontrol.com

GoDaddy

ns1.wixdns.net, ns2.wixdns.net

Wix

ns1.squarespace.com

Squarespace

*.cloudflare.com (e.g. ada.ns.cloudflare.com)

Cloudflare

registrar-servers.com

Namecheap

ns1.wordpress.com

WordPress.com

ui-dns.com or ui-dns.org

IONOS (1&1)

ns1.google.com, ns2.google.com

Google Domains

If you don't recognize the nameservers, search them — you'll find the provider.

3

Add the CNAME records there

Log in to the provider from Step 2. That's where you add Fotello's CNAME records — not necessarily the company you paid for the domain.

Common setups

You bought and host in the same place

Examples: GoDaddy site + GoDaddy domain, Wix site + Wix domain.

Log in to that provider. Go to DNS settings. Add the CNAME records from Fotello. Done.

You bought the domain at one place, but your website is hosted elsewhere

Example: Domain at Namecheap, website at Squarespace.

If you changed your nameservers to point to your hosting provider (Squarespace, in this case), then you manage DNS at the hosting provider — not Namecheap. Log in to Squarespace and add the CNAME records there.

If you never changed nameservers, DNS is still at the registrar (Namecheap). Add the records there.

You use Cloudflare

If your nameservers point to Cloudflare, all DNS changes happen in the Cloudflare dashboard.

Log in to Cloudflare → select your domain → DNS → Add record.

Set the Proxy status to DNS only (grey cloud) for the Fotello CNAME records. The orange cloud (proxied) will break verification.

You use Wix

Wix manages DNS for domains connected to Wix sites. Log in to Wix → My Domains → click your domain → Manage DNS Records → add the CNAME records.

If you bought the domain outside Wix but pointed nameservers to Wix, you still manage DNS inside Wix.

You use Squarespace

Log in to Squarespace → Settings → Domains → click your domain → DNS Settings → Add record → set type to CNAME.

You use WordPress.com (not self-hosted)

Go to Upgrades → Domains → click your domain → DNS Records → add the CNAME records.

WordPress.com (hosted) and self-hosted WordPress are different. If you self-host, DNS is managed wherever your nameservers point — usually your hosting company (SiteGround, Bluehost, etc.).

How to add a CNAME record

Every DNS provider uses a slightly different interface, but the fields are the same:

Field
What to enter

Type

CNAME

Host or Name

The subdomain from Fotello (e.g. book)

Points to or Value

The target Fotello gives you (copy it exactly)

TTL

Leave the default, or set to Auto / 3600

Some providers auto-append your domain to the Host field. If Fotello says the host is book, and your domain is yourdomain.com, don't enter book.yourdomain.com — just enter book. Check your provider's preview to confirm the full record looks right.

Troubleshooting

If your domain won't verify, check these first:

  • Wrong record type. You need a CNAME, not an A record or TXT record.

  • Wrong DNS provider. You're adding records at your registrar, but your nameservers point somewhere else. See Find your DNS provider.

  • Host mismatch. The host/name must match exactly what Fotello shows (often a subdomain like book).

  • Conflicting records. An existing A record or CNAME for the same host will block yours. Delete the conflicting record first.

  • Cloudflare proxy is on. If you use Cloudflare, set the CNAME to DNS only (grey cloud icon). Proxied mode breaks verification.

  • Provider appended your domain. Some DNS panels turn book into book.yourdomain.com.yourdomain.com. Check the record preview.

  • DNS hasn't propagated yet. Wait 2 hours and try again. Can take up to 2 days in rare cases.

PreviousBrandingNextPersonal Details

Last updated