> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/customer-portal/customer-dashboard.md). # Customer Dashboard The Customer Dashboard is your customer's personal space to view orders, track listings, and manage payments. It's fully branded with your logo and colors — they'll feel like they're using your platform, not a third-party tool. ### How customers access the dashboard Your customers can reach the dashboard in three ways: * **Direct link** — Share your portal link (e.g., `yourbusiness.fotello.co/login`). They'll see your branded login page. * **After booking** — Signed-in customers are automatically redirected to the dashboard after placing an order. * **Invitation email** — Send a customer a one-time sign-in link, so they can access the dashboard without a password. See [Invite a customer to their portal](/customers/customers.md). ### Signing up New customers can create an account from the login page by clicking **Sign Up**. They just need: * Email address * Password Once registered, they're automatically added to your [customer list](/customers/customers.md) and can start placing orders right away. {% hint style="info" %} Customers who previously booked as guests can create an account using the same email. Their past orders will be linked automatically. {% endhint %} *** ### What customers can do Once signed in, your customers have access to their orders and listings. #### Orders A table showing all their bookings: * Property address * Order status (Pending, Accepted, Completed, Canceled) * Total amount * Date created They can click any order to view full details. #### Listings After you accept an order and deliver the final assets, your customer can: * View their listing with all delivered photos and assets * Download photos and other deliverables (once payment is complete, or if no payment is required) * Access property websites, virtual tours, and other assets you've included Customers can also view and download a delivered listing without signing in, straight from the share link. See [Shared Listing Page](/customer-portal/shared-listing-page.md). #### Organizing the photos Signed-in customers can group photos by scene on listings assigned to them. This keeps shots from the same room together before customers browse, share, or download them. On the listing, open the **Photos** tab. Then open the **⋯** menu in the top-right. * **Organize** — Groups photos by scene. This takes a few minutes. Fotello confirms when it finishes. * **Edit groups** — Lets customers rename groups, drag photos between groups, reorder groups, create a group, or remove one. * **Remove groups** — Returns photos to their original order. Grouping changes the listing for everyone who opens it. You can use the same tools from the listing's **Photos** tab in your dashboard. See [Sorting Photos](/photos/editing/sorting.md). {% hint style="info" %} **My categories** is available only to photographers. {% endhint %} *** ### Payments When you [deliver a listing](/delivering-listings/deliver-listing.md) with payment collection enabled, your customer can pay directly from their dashboard. * They see the amount due on the listing * Clicking **Pay** takes them to a secure Stripe checkout * Once paid, assets are unlocked for download and watermarks (if applied) are removed Learn more: [Payments](/payments/payments.md) · [Deliver Listing](/delivering-listings/deliver-listing.md) #### Invoices Customers can also open the **Invoices** tab in the portal to see the invoices you've sent them, each with its status and amount. * **Open** invoices are ready to pay * **Paid** invoices show the amount and when they were settled Selecting an open invoice takes the customer to a secure Stripe checkout to pay it. #### Paying several invoices at once When a customer has more than one open invoice, they can settle them together instead of paying one at a time: 1. In the **Invoices** tab, tick the checkbox next to each open invoice they want to pay. To grab them all in one go, use the checkbox in the table header, then uncheck any they'd rather leave for later. 2. Click **Pay** to open the **Review payment** screen, which lists the selected invoices and the combined total. 3. Click **Pay** to continue to a single secure Stripe checkout for the whole batch. Once the payment goes through, every invoice in the batch is marked **Paid** and the related listings unlock for download. {% hint style="info" %} The customer's open invoices are already selected when they open the tab, so paying everything they owe is usually a couple of clicks. {% endhint %} *** ### Why this matters for your business * **Self-service** — Customers check order status and download assets on their own. Fewer "when will my photos be ready?" messages. * **Professional feel** — Your branding on the dashboard and emails builds trust and makes your business look established. * **Faster payments** — Customers can pay the moment they get the delivery notification, from any device. * **Repeat bookings** — A signed-in customer can place a new order in minutes since their details are already saved. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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