Customer Dashboard
The Customer Dashboard is your customer's personal space to view orders, track listings, and manage payments. It's fully branded with your logo and colors — they'll feel like they're using your platform, not a third-party tool.
How customers access the dashboard
Your customers can reach the dashboard in three ways:
Direct link — Share your portal link (e.g.,
yourbusiness.fotello.co/login). They'll see your branded login page.After booking — Signed-in customers are automatically redirected to the dashboard after placing an order.
Magic link invite — Send a customer a one-time sign-in link, so they can access the dashboard without a password. See Invite a customer to their portal.
Signing up
New customers can create an account from the login page by clicking Sign Up. They just need:
Email address
Password
Once registered, they're automatically added to your customer list and can start placing orders right away.
What customers can do
Once signed in, your customers have access to their orders and listings.
Orders
A table showing all their bookings:
Property address
Order status (Pending, Accepted, Completed, Canceled)
Total amount
Date created
They can click any order to view full details.
Listings
After you accept an order and deliver the final assets, your customer can:
View their listing with all delivered photos and assets
Download photos and other deliverables (once payment is complete, or if no payment is required)
Access property websites, virtual tours, and other assets you've included
Customers can also view and download a delivered listing without signing in, straight from the share link. See Shared Listing Page.
Payments
When you deliver a listing with payment collection enabled, your customer can pay directly from their dashboard.
They see the amount due on the listing
Clicking Pay takes them to a secure Stripe checkout
Once paid, assets are unlocked for download and watermarks (if applied) are removed
Learn more: Payments · Deliver Listing
Invoices
Customers can also open the Invoices tab in the portal to see the invoices you've sent them, each with its status and amount.
Open invoices are ready to pay
Paid invoices show the amount and when they were settled
Selecting an open invoice takes the customer to a secure Stripe checkout to pay it.
Paying several invoices at once
When a customer has more than one open invoice, they can settle them together instead of paying one at a time:
In the Invoices tab, tick the checkbox next to each open invoice they want to pay. To grab them all in one go, use the checkbox in the table header, then uncheck any they'd rather leave for later.
Click Pay to open the Review payment screen, which lists the selected invoices and the combined total.
Click Pay to continue to a single secure Stripe checkout for the whole batch.
Once the payment goes through, every invoice in the batch is marked Paid and the related listings unlock for download.
Why this matters for your business
Self-service — Customers check order status and download assets on their own. Fewer "when will my photos be ready?" messages.
Professional feel — Your branding on the dashboard and emails builds trust and makes your business look established.
Faster payments — Customers can pay the moment they get the delivery notification, from any device.
Repeat bookings — A signed-in customer can place a new order in minutes since their details are already saved.
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