Customer Dashboard
The Customer Dashboard is your customer's personal space to view orders, track listings, and manage payments. It's fully branded with your logo and colors — they'll feel like they're using your platform, not a third-party tool.
How customers access the dashboard
Your customers can reach the dashboard in two ways:
Direct link — Share your portal link (e.g.,
yourbusiness.fotello.co/login). They'll see your branded login page.After booking — Signed-in customers are automatically redirected to the dashboard after placing an order.
Signing up
New customers can create an account from the login page by clicking Sign Up. They just need:
Email address
Password
Once registered, they're automatically added to your customer list and can start placing orders right away.
Customers who previously booked as guests can create an account using the same email. Their past orders will be linked automatically.
What customers can do
Once signed in, your customers have access to their orders and listings.
Orders
A table showing all their bookings:
Property address
Order status (Pending, Accepted, Completed, Canceled)
Total amount
Date created
They can click any order to view full details.
Listings
After you accept an order and deliver the final assets, your customer can:
View their listing with all delivered photos and assets
Download photos and other deliverables (once payment is complete, or if no payment is required)
Access property websites, virtual tours, and other assets you've included
Payments
When you deliver a listing with payment collection enabled, your customer can pay directly from their dashboard.
They see the amount due on the listing
Clicking Pay takes them to a secure Stripe checkout
Once paid, assets are unlocked for download and watermarks (if applied) are removed
Learn more: Payments · Deliver Listing
Why this matters for your business
Self-service — Customers check order status and download assets on their own. Fewer "when will my photos be ready?" messages.
Professional feel — Your branding on the dashboard and emails builds trust and makes your business look established.
Faster payments — Customers can pay the moment they get the delivery notification, from any device.
Repeat bookings — A signed-in customer can place a new order in minutes since their details are already saved.
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