> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/delivering-listings/deliver-listing.md).

# Deliver listing

Send your customer a branded email with all assets so they can download, pay and buy add-ons all in one place.

After delivery, use [Listing Activity](/delivering-listings/listing-activity.md) to see when agents open the gallery or download its assets.

Before you deliver, make sure the listing has all final assets added:

* [Other Videos](/other-assets/other-videos.md)
* [3D Tours](/other-assets/virtual-tours.md)
* [Floor Plans](/other-assets/floor-plans.md)

The **Deliver** modal now brings everything into one place: customer, order, payments, payment settings, email review

<figure><img src="https://3077795705-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9bFz3iNv5JjEmRK1wNQO%2Fuploads%2FDv81tOGDffenFgoFur1H%2Fdelivery%20modal%20simplified.png?alt=media&amp;token=76f06fac-893c-42cd-82ee-f8b7fcd247ef" alt="" width="563"><figcaption></figcaption></figure>

{% stepper %}
{% step %}
**Open the delivery modal**

**Go to Listings** and select the listing you want to deliver.

Click **Deliver** in the top right of the listing.

Use the notices at the top of the modal as your checklist.

They tell you what still needs to be completed before you send the delivery.
{% endstep %}

{% step %}
**Complete any setup the modal flags**

The modal can show setup prompts like these:

* **Go to orders** if there is no open invoice for the listing.
* **Enable pay as you go** if you want customers to buy add-ons after delivery.
* **Set up payments** if online payments are not connected yet.

If the listing came through your [Order Form](/orders/order-form.md), the order and customer are often already attached.

If you created the listing directly, complete these first:

* attach or create an order
* assign a customer
* create and finalize an open invoice if you want to collect payment before download

Use these guides if you need them:

* [Log Offline Orders](/orders/log-offline-orders.md)
* [Assign Orders](/delivering-listings/order-setup.md)
* [Customers](/customers/customers.md)
* [Order Invoices](/payments/order-invoices.md)
* [Payments](/payments/payments.md)
* [Pay as you go](/billing/pay-as-you-go.md)
  {% endstep %}

{% step %}
**Choose payment settings**

In **Payment Settings**, choose whether the customer must pay before downloading.

* Turn payment collection on if you want to lock downloads until payment is made.
* Leave it off if you want the customer to download right away.
* If payment collection is on, make sure the order has an **Open invoice** first.

If payment collection is enabled, the delivery email includes a payment link for the customer.
{% endstep %}

{% step %}
**Review the email draft**

Check the sender, recipients, and links before sending.

* The **To** field should have the right customer assigned.
* You can use **Cc** or **Bcc** to copy other recipients.
* If your [Domain](/business-details/domain.md) is connected, the email can send from your white-labeled email address.
* Replies go to the email set in your business settings.
* You can preview the listing and website links directly in the email draft.

Want to tweak the wording for this customer? Hover over the subject or message in the email draft and click the **edit** (pencil) icon to open **Edit this email**. Make your changes, then click **Apply** to use them for this delivery. Click **Reset** to bring back your saved template wording.

<figure><img src="https://3077795705-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9bFz3iNv5JjEmRK1wNQO%2Fuploads%2F44OBLS4CIiTgcanTKw56%2Fimage.png?alt=media&amp;token=979bd0f5-6495-415d-9c8d-0a40de3d5610" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Edits you make here apply only to this delivery — your saved **Listing Delivered** template stays exactly as it is. To change the wording for every future delivery instead, edit the template in [Email Templates](/delivering-listings/email-templates.md).
{% endhint %}
{% endstep %}

{% step %}
**Send the delivery**

Click **Send Email** or **Re-send Email** when everything looks right.

Your customer gets one delivery email with their assets, payment link, and optional add-ons in one place.

Want it to go out later instead? Click the arrow next to **Send Email** and choose **Schedule delivery**. See [Schedule delivery](/delivering-listings/schedule-delivery.md).
{% endstep %}
{% endstepper %}

{% hint style="info" %}
You do not need payments enabled to deliver a listing.

Only turn on payment collection when you want customers to pay before downloading.
{% endhint %}

### Share the gallery link yourself

Prefer to send the gallery your own way — by text, WhatsApp, or an email you write yourself? Click **Share gallery** next to **Deliver** on the listing.

Fotello copies the gallery link to your clipboard and opens a share window. Use it to check everything before it goes out:

* A live preview of the branded gallery your customer will open. Click it to open the full page in a new tab.
* **Copy** to copy the gallery link again anytime.
* **Message** to text the link with a ready-made note.
* **Email** to send it as a branded delivery email through Fotello.
* **Share** to hand it off through your device's own share options, where available.

<figure><img src="https://3077795705-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9bFz3iNv5JjEmRK1wNQO%2Fuploads%2F8JVbc7pcuDrNmdOBF9GM%2Fimage.png?alt=media&amp;token=1e300774-d497-4d11-b7b9-1ed38ee4d950" alt=""><figcaption></figcaption></figure>

It's the same link your customer gets in the delivery email, opening the branded [Shared Listing Page](/customer-portal/shared-listing-page.md) where they can browse and download everything.

{% hint style="info" %}
Copying the link makes the gallery viewable, but it doesn't mark the listing as delivered or send the delivery email. When you want the full delivery — the branded email, payment link, and add-ons in one place — use **Deliver**.
{% endhint %}


---

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