> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/delivering-listings/text-notifications.md).

# Text Notifications

Send appointment, order, invoice, and delivery updates by text message.

Alongside [Email Templates](/delivering-listings/email-templates.md), Fotello can send customers and team members key updates by SMS. Texts help time-sensitive updates get seen quickly. This includes upcoming appointments and completed deliveries.

Text notifications work alongside email. They do not replace it. When enabled, opted-in recipients receive a short text. Emails continue sending as usual.

Text messages always require opt-in. Customers and team members choose whether to receive them.

### Turn on text notifications

Text notifications are a Fotello app you connect in one click.

1. In your dashboard, go to **Apps**.
2. Under **Apps by Fotello**, open the **SMS Notifications** app.
3. Click **Connect** to turn texts on for your whole team.

Opted-in customers and team members then receive text updates for:

* **Appointments** — reminders before a scheduled appointment.
* **Orders** — updates when an order is created or changes.
* **Invoices** — a heads-up when an invoice is sent or due.
* **Delivery** — a note when a listing's media is delivered.

### How customers opt in

Customers choose whether to receive texts during booking.

#### While booking

On the contact step of the Booking Experience, customers can select a checkbox. It opts them in to text updates about appointments, orders, and invoices. The option is optional.

#### After booking

On the booking confirmation screen, undecided customers see **Get text updates about this booking**. They can opt in from this prompt.

### How team members opt in

Team members opt in from their own profile:

1. Go to **Settings** → **Personal Details**.
2. Add a phone number to your profile.
3. Turn on the option to receive text updates.
4. Click **Save Changes**.

### Opting out of texts

Anyone can stop Fotello texts at any time:

* Reply `STOP` to any text message to stop all further texts.
* Team members can turn off text updates under **Settings** → **Personal Details**.
* Reply `HELP` to any message for assistance.
* To stop texts for your whole team, open the **SMS Notifications** app under **Apps** and click **Disconnect**. Everyone keeps getting the email version of every update, and your settings are kept for when you reconnect.

Turning off texts never affects email updates.


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