Text Notifications

Send appointment, order, invoice, and delivery updates by text message.

Alongside Email Templates, Fotello can send customers and team members key updates by SMS. Texts help time-sensitive updates get seen quickly. This includes upcoming appointments and completed deliveries.

Text notifications work alongside email. They do not replace it. When enabled, opted-in recipients receive a short text. Emails continue sending as usual.

Text messages always require opt-in. Customers and team members choose whether to receive them.

Turn on text notifications

Text notifications are a Fotello app you connect in one click.

1. In your dashboard, go to Apps.
2. Under Apps by Fotello, open the SMS Notifications app.
3. Click Connect to turn texts on for your whole team.

Opted-in customers and team members then receive text updates for:

• Appointments — reminders before a scheduled appointment.
• Orders — updates when an order is created or changes.
• Invoices — a heads-up when an invoice is sent or due.
• Delivery — a note when a listing's media is delivered.

How customers opt in

Customers choose whether to receive texts during booking.

While booking

On the contact step of the Booking Experience, customers can select a checkbox. It opts them in to text updates about appointments, orders, and invoices. The option is optional.

After booking

On the booking confirmation screen, undecided customers see Get text updates about this booking. They can opt in from this prompt.

How team members opt in

Team members opt in from their own profile:

1. Go to Settings → Personal Details.
2. Add a phone number to your profile.
3. Turn on the option to receive text updates.
4. Click Save Changes.

Opting out of texts

Anyone can stop Fotello texts at any time:

• Reply STOP to any text message to stop all further texts.
• Team members can turn off text updates under Settings → Personal Details.
• Reply HELP to any message for assistance.
• To stop texts for your whole team, open the SMS Notifications app under Apps and click Disconnect. Everyone keeps getting the email version of every update, and your settings are kept for when you reconnect.

Turning off texts never affects email updates.