Intake Questions

Use Intake Questions to collect the details you need before a customer books a shoot.

When customers book through your booking page, they can answer custom questions as part of the booking flow. This helps you gather access details, special requests, and anything else your team should know in advance.

Submitted answers are saved with the customer's order and appointment.

To get there, go to Order Form and click the Intake Questions tab, or use this link.

Add or edit intake questions

Fotello includes some suggested questions by default. You can edit them, remove them, or add your own.

1

Enter your question

Type the question you want customers to answer during booking.

2

Choose the field type

Select the format that fits your question:

• Short Text
• Long Text
• Checkbox
• Dropdown
• Radio Button
• Numerical
• Date Picker
• Yes / No Toggle

3

Add answer options if needed

If you choose Checkbox, Dropdown, or Radio Button, enter the answer choices your customer can select.

4

Make it required

Turn on Required if customers must answer the question before submitting the booking. Customers can skip questions that are not required.

5

Save your changes

Click Save when you're done.

See answers on the schedule

Once a customer books, their intake answers travel with the appointment so your team has everything they need before arriving on-site.

• Open the Schedule

  Click Schedule in the left navigation.
• Open the appointment

  Click the appointment to open its details.

  You’ll see the property area alongside the address, products, and assigned team members.
• Expand Intake questions

  Click Intake questions to expand the section and read every answer the customer provided during booking.

Common questions to add

Here are a few questions photographers often use:

• How will the photographer access the property?

  • Examples: lock box code, SUPRA, gate code, or other access notes
• Who will be present?

  • Examples: agent, homeowner, or tenant
• Finished basement?

  • Good fit for a Yes / No Toggle
• Neighborhood or community requests?
• Any special notes for the photographer?

  • Examples: special requests, standout features, or anything else to know before arrival

Example setup

You can create a Checkbox question for optional spaces or features.

Question: Want photos of these additional areas?

Options:

• Utility Room
• Attached Garage

This is useful when customers may want extra coverage but not every property includes the same spaces.

Use short, specific questions. This makes the booking flow faster and improves response quality.