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Log Offline Orders

There are three ways to create orders in Fotello.

If a customer books through your Order Form, Fotello collects the order details for you. Once you accept the order (either manually or if you have the auto-accept setting turned on), it is automatically linked .

If the booking happens offline, log the order manually in Fotello. This keeps the order, customer, products, appointment, delivery, and payment in one place.

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Log a new order manually

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Open Orders

Click Orders in the left sidebar.

Click New Order in the top right.

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Add the address

Enter the property address for the order. Select the full address from the dropdown.

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Select or create the customer

Choose a customer in the Customer field.

You can search by name, email, or company.

If the customer is not in your list, click Create new customer.

Enter the first name, last name, and email.

Click Create & select.

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Add products or services

In the Products section, click the edit icon.

Select the package, service, or add-ons for the order.

If a product has options, choose the correct variant.

You can use search or the product filter to find items faster.

Click Save.

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Schedule the appointment

In the Appointments section, click the + button.

Choose the appointment date and time for the shoot.

Set the correct timezone before you confirm the time slot.

You can view available times in 12h or 24h format.

Click Create to add the appointment.

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Create and accept the order

Review the address, customer, products, and appointment.

Click Create & Accept to finish.

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Add products before scheduling the appointment. Fotello uses the selected products to calculate the appointment duration and show available times.

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Why log offline orders in Fotello

Logging manual orders keeps everything in sync and helps you stay organised.

You can upload all Other Assets to the same order, deliver the listing, create Order Invoices and collect Payments from the customer before they can download.

If you use a connected calendar, the appointment also fits into your scheduling workflow. See Calendar Integration.

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