> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/orders/log-offline-orders.md).
# Log Offline Orders
There are three ways to create orders in Fotello.
If a customer books through your [Order Form](/orders/order-form.md), Fotello collects the order details for you. Once you accept the order (either manually or if you have the auto-accept setting turned on), it is automatically linked .
If the booking happens offline, log the order manually in Fotello. This keeps the order, customer, products, appointment, delivery, and payment in one place.
### Log a new order manually
{% stepper %}
{% step %}
**Open Orders**
Click **Orders** in the left sidebar.
Click **New Order** in the top right.
{% endstep %}
{% step %}
**Add the address**
Enter the property address for the order. Select the full address from the dropdown.
{% endstep %}
{% step %}
**Select or create the customer**
Choose a customer in the **Customer** field.
You can search by name, email, or company.
If the customer is not in your list, click **Create new customer**.
Enter the first name, last name, and email.
Click **Create & select**.
{% endstep %}
{% step %}
**Add products or services**
In the **Products** section, click the edit icon.
Select the package, service, or add-ons for the order.
If a product has options, choose the correct variant.
You can use search or the product filter to find items faster.
Click **Save**.
{% endstep %}
{% step %}
**Schedule the appointment**
In the **Appointments** section, click the **+** button.
Choose the appointment date and time for the shoot.
Set the correct timezone before you confirm the time slot.
You can view available times in **12h** or **24h** format.
Click **Create** to add the appointment.
{% endstep %}
{% step %}
**Create and accept the order**
Review the address, customer, products, and appointment.
Click **Create & Accept** to finish.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Add products before scheduling the appointment. Fotello uses the selected products to calculate the appointment duration and show available times.
{% endhint %}
### Why log offline orders in Fotello
Logging manual orders keeps everything in sync and helps you stay organised.
You can upload all [Other Assets](/other-assets/property-info.md) to the same order, [deliver the listing](/delivering-listings/deliver-listing.md), create [Order Invoices](/payments/order-invoices.md) and collect [Payments](/payments/payments.md) from the customer before they can download.
If you use a connected calendar, the appointment also fits into your scheduling workflow. See [Calendar Integration](/availability-and-scheduling/calendar-integration.md).
---
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