> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/orders/order-settings.md).

# Order Settings

Use Order Settings to control how your booking flow works.

These settings control product pricing by property size, scheduling, guest checkout, payment at booking, tips, and order approval.

### Open Order Settings

Go to **Order Form** in the left sidebar, then open **Settings**.

<figure><img src="/files/8cu04zXvZJj2MzSr0pPt" alt=""><figcaption></figcaption></figure>

### Price by property size

Use **Collect property size at booking** if you want customers to enter property size before they choose products.

When this is on, customers only see products and prices relevant to the property size they entered.

When this is off, customers only enter the property address and product pricing falls back to the base tier.

### Scheduling

Use **Scheduling** to decide whether customers pick an appointment during booking.

<figure><img src="/files/B82AQMGReHzuinNf70HG" alt="" width="375"><figcaption></figcaption></figure>

Choose one option:

* **Required** — Customers must choose an appointment time during booking.
* **Optional** — Customers can choose to pick an appointment time or skip.
* **Not required** — No appointment time is required during booking.

{% hint style="info" %}
If you set scheduling to **Not required**, the appointment step is removed from booking.
{% endhint %}

### Start Time Slot Display

Use **Start Time Slot Display** to control how available appointment choices appear when booking includes scheduling.

<figure><img src="/files/GqYLLhTGJ4FLnYh8kaQ8" alt=""><figcaption></figcaption></figure>

Choose one option:

* **Exact time** — Customers pick a specific time slot from your availability.
* **Time of day** — Customers choose a start time window, such as **Morning**.

If you use **Time of day**, you can:

* rename each window
* set a start and end time
* add or remove windows

You can create up to 5 windows. At least 1 window must remain.

By default, Fotello creates:

* **Morning** — 8:00 AM to 12:00 PM
* **Afternoon** — 12:00 PM to 4:00 PM
* **Evening** — 4:00 PM to 8:00 PM

{% hint style="info" %}
If a window does not overlap with available working hours, customers will not see it in booking.
{% endhint %}

When a customer books a time window, the order shows the requested window. If no exact appointment is set yet, Fotello can suggest the first available slot inside that window.

<figure><img src="/files/rnQN4mbCordHdImByDtD" alt=""><figcaption></figcaption></figure>

### Time-slot interval

Use **Time-slot interval** to control the time gap between available booking slots.

For example, if the interval is set to **30 minutes**, customers will see booking slots spaced 30 minutes apart.

### Team member selection

Turn on **Let customers choose a team member** if you want customers to pick a specific team member during booking.

When this is enabled, customers can choose from the team members available for that booking.

### Guest bookings

Turn on **Allow guest bookings** to let customers place orders without creating an account.

With guest booking:

* customers can submit an order with basic contact details
* the customer is still added to your customer list
* they can create an account later

### Payment at booking

Use **Payment at booking** to decide whether customers pay during checkout or later.

<figure><img src="/files/zfPjqHQ4PzNZTFnEBTtr" alt=""><figcaption></figcaption></figure>

Choose one option:

* **Required** — Customers must complete payment at booking.
* **Optional** — Customers can pay at booking or be billed later.
* **Not required** — No payment is collected at booking. Customers can pay later.

{% hint style="info" %}
Complete Stripe onboarding to enable payment options.

See [Payments](/payments/payments.md).
{% endhint %}

### Tips

Turn on **Let customers tip you** if you want customers to add a tip whenever they pay.

{% hint style="info" %}
Complete Stripe onboarding to enable tips.

See [Payments](/payments/payments.md).
{% endhint %}

### Order approval

Use **Order approval** to decide whether new bookings stay pending for review or are accepted automatically.

If orders are not auto-approved, new bookings stay **Pending** until you review them in [Orders Dashboard](/orders/orders-dashboard.md).

If orders are approved automatically, Fotello accepts the order right away and creates the listing for you.

See [Teams](/teams/teams.md) if teammates help manage incoming orders.


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