Order Settings
Use Order Settings to control how the selected order form works.
These settings apply per form. They control product pricing by property size, scheduling, guest checkout, payment at booking, tips, and order approval.
Open Order Settings
Go to Order Form, select the form you want to edit, then open Settings.
Price by property size
Use Collect property size at booking if you want customers to enter property size before they choose products.
When this is on, customers only see products and prices relevant to the property size they entered.
When this is off, customers only enter the property address and product pricing falls back to the base tier.
Scheduling
Use Scheduling to decide whether customers pick an appointment during booking.
Choose one option:
Required — Customers must choose an appointment time during booking.
Optional — Customers can choose to pick an appointment time or skip.
Not required — No appointment time is required during booking.
Start Time Slot Display
Use Start Time Slot Display to control how available appointment choices appear when booking includes scheduling.
Choose one option:
Exact time — Customers pick a specific time slot from your availability.
Time of day — Customers choose a start time window, such as Morning.
If you use Time of day, you can:
rename each window
set a start and end time
add or remove windows
You can create up to 5 windows. At least 1 window must remain.
By default, Fotello creates:
Morning — 8:00 AM to 12:00 PM
Afternoon — 12:00 PM to 4:00 PM
Evening — 4:00 PM to 8:00 PM
When a customer books a time window, the order shows the requested window. If no exact appointment is set yet, Fotello can suggest the first available slot inside that window.
Time-slot interval
Use Time-slot interval to control the time gap between available booking slots.
For example, if the interval is set to 30 minutes, customers will see booking slots spaced 30 minutes apart.
Recommended times
Turn on Show recommended times to customers to highlight a short list of the earliest available appointments at the top of the scheduling step.
When this is on, customers first see up to three recommended times and can tap one in a single click. They can still switch to All times to browse the full calendar.
This setting applies to the Exact time display. It is on by default.
Team member selection
Turn on Let customers choose a team member if you want customers to pick a specific team member during booking.
When this is enabled, customers can choose from the team members available for that booking.
Guest bookings
Turn on Allow guest bookings to let customers place orders without creating an account.
With guest booking:
customers can submit an order with basic contact details
the customer is still added to your customer list
they can create an account later
Payment at booking
Use Payment at booking to decide whether customers pay during checkout or later.
Choose one option:
Required — Customers must pay the full amount at booking.
Deposit — Customers pay a deposit at booking, and the balance is due on delivery.
Optional — Customers can pay at booking or be billed later.
Not required — No payment is collected at booking. Customers can pay later.
Set the deposit amount
When you choose Deposit, decide how much customers pay upfront:
Percentage — Collect a percentage of the order total (for example, 50%).
Fixed amount — Collect a set amount in your currency.
The remaining balance is due on delivery. At booking, customers pay the deposit to confirm the order, and you collect the rest later from the invoice. The invoice shows as Partially Paid with the outstanding Balance due until it is settled.
See Order Invoices to collect the remaining balance.
Tips
Turn on Let customers tip you if you want customers to add a tip whenever they pay.
Order approval
Use Order approval to decide whether new bookings stay pending for review or are accepted automatically.
If orders are not auto-approved, new bookings stay Pending until you review them in Orders Dashboard.
If orders are approved automatically, Fotello accepts the order right away and creates the listing for you.
See Teams if teammates help manage incoming orders.
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