Terms and Conditions

Add your own Terms and Conditions that customers must accept before confirming a booking. You can also add a Privacy Policy that agents accept when creating a Customer Portal account.

Set up your legal documents

Go to Settings → Business → Legal. You can also use this link.

You'll find two documents to fill in:

• Terms and Conditions — Shown to customers when they book.
• Privacy Policy — Shown to agents when they create a Customer Portal account.

Each document has a rich text editor. Write or paste your content. Use headings, lists, links, and other styling as needed.

When you're done, click Save. Your Terms and Conditions appear on the booking page immediately.

If the Terms and Conditions editor is empty, that booking step is skipped. Customers won't see a checkbox or accept any terms.

What your customers see

When a customer reaches the Review & Confirm step of the booking flow, they'll see a checkbox:

The "Terms and Conditions" text is a clickable link that opens a dialog with the full content you wrote. Customers must keep the checkbox checked to confirm their booking — unchecking it disables the confirm button.

To learn more about the full booking flow, see Booking Experience.

When agents sign up to your portal

When an agent creates a Customer Portal account, they accept your Terms and Conditions and Privacy Policy before completing sign-up. Each document appears as a link they can open and read.

Agents only see documents you have filled in. Leave a document blank to hide it during sign-up.