> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/orders/terms-and-conditions.md).
# Terms and Conditions
Add your own Terms and Conditions that customers must accept before confirming a booking. You can also add a Privacy Policy that agents accept when creating a Customer Portal account.
### Set up your legal documents
Go to **Settings → Business → Legal**. You can also use [this link](https://app.fotello.co/dashboard/business/legal).
You'll find two documents to fill in:
* **Terms and Conditions** — Shown to customers when they book.
* **Privacy Policy** — Shown to agents when they create a Customer Portal account.
Each document has a rich text editor. Write or paste your content. Use headings, lists, links, and other styling as needed.
When you're done, click **Save**. Your Terms and Conditions appear on the booking page immediately.
{% hint style="info" %}
If the Terms and Conditions editor is empty, that booking step is skipped. Customers won't see a checkbox or accept any terms.
{% endhint %}
### What your customers see
When a customer reaches the **Review & Confirm** step of the booking flow, they'll see a checkbox:
The "Terms and Conditions" text is a clickable link that opens a dialog with the full content you wrote. Customers must keep the checkbox checked to confirm their booking — unchecking it disables the confirm button.
To learn more about the full booking flow, see [Booking Experience](/customer-portal/booking-experience.md).
### When agents sign up to your portal
When an agent creates a Customer Portal account, they accept your Terms and Conditions and Privacy Policy before completing sign-up. Each document appears as a link they can open and read.
Agents only see documents you have filled in. Leave a document blank to hide it during sign-up.
---
# Agent Instructions
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