> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/payments/order-invoices.md).

# Order Invoices

Use order invoices to bill customers per order, share a hosted payment link, collect online payments, and record offline payments in one place.

Go to a listing, open the **Orders** tab, and use the **Invoices** section on the order card.

### Invoice workflow

1. Click the **+** next to **Invoices** on the order card to open the draft invoice.
2. Review or edit the draft invoice details, line items, fees, discounts, tax group, memo, due date, and issued date.
3. Finalize the invoice to generate the invoice number and move it to **Open**.
4. Share the invoice by copying the hosted link or sending the invoice email.
5. The customer either pays online through Stripe Checkout or you record an offline payment.
6. If you record an offline payment, select the payment method used.
7. The invoice is marked **Paid** after a successful online payment or a recorded offline payment.
8. Paid invoices show the paid status, receipt link, and payment method.

### Statuses

* **Draft**: editable
* **Open**: shareable and payable
* **Paid**: locked, with payment details, receipt link, and payment method
* **Void**: closed and not payable

{% hint style="info" %}
Only one **Open** invoice is allowed per order at a time.
{% endhint %}

### What you can edit

* **Draft**: line items, fees, tax, discount, memo, due date, issued date
* **Open**: memo and due date
* **Paid / Void**: read-only

### Discounts

You can discount a draft invoice in two ways:

* **Invoice-level** — Click **Add discount** to apply a coupon or a custom percentage/fixed amount across the invoice.
* **Line-item** — Click the **⋯** menu on any line item and choose **Add discount** to discount that product individually.

Learn more: [Coupons & Discounts](/products/coupons.md)

{% hint style="info" %}
If a coupon was applied during booking, the discount carries over automatically when the invoice is created from that order.
{% endhint %}

### Fees

On a draft invoice, click **Add fee** to add extra charges.

You can add:

* **Travel Fee** from [Travel Fee](/products/travel-fee.md)
* any saved **Custom Fee** from [Custom Fee](/products/custom-fee.md)

If a custom fee is marked as **Default fee**, it may already be included when the invoice is created from the order. You can keep it, remove it, or add more fees before finalizing.

* **Fixed fees** can be edited directly on the draft invoice.
* **Percentage fees** recalculate automatically when you change line items or discounts.

### Hosted invoice page

Each open or paid invoice has a hosted URL that can be shared with customers.

The hosted page supports:

* **Pay now** (for open invoices)
* **Paid status + receipt link** (for paid invoices)
* **Recorded payment method**
* **Print-friendly invoice view**
* **White-label/custom domain behavior** matching your customer portal setup

### Record payment method

When you record an offline payment, select the payment method used on the invoice.

Available offline payment methods:

* **Cash**
* **Check**
* **Bank Transfer**
* **PayPal**
* **Square**
* **Other**

Online payments are labeled **Paid online** automatically.

Once an invoice is paid, the recorded payment method appears on:

* the paid invoice in Fotello
* the hosted invoice view shared with customers or realtors

<figure><img src="/files/yElHmbMTmiGpH37iNve7" alt=""><figcaption><p>Select a payment method when recording an offline payment.</p></figcaption></figure>

<div><figure><img src="/files/NsmnUL0N0KJnTB4vCJXh" alt=""><figcaption><p>Paid invoices in Fotello show the recorded payment method.</p></figcaption></figure> <figure><img src="/files/ZUkTYsciVs8CvfapNJUN" alt=""><figcaption><p>The hosted invoice view shows the payment method for customers and realtors.</p></figcaption></figure></div>

### Sending invoice emails

From the invoice detail page, click **Send Email** on an open invoice to send the hosted invoice link to your customer.

### Delivery and invoice payments

If you use payment-before-download in delivery, create and finalize an invoice first so customers can pay and unlock downloads.


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