> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/photos/editing/downloading-raws.md).

# Downloading Photos and RAWs

Downloads are a premium feature available only on paid plans.

Fotello paid plans include storage for RAW and edited photos for up to one year. You can download edited photos for sharing or print, and download original RAW files when needed.

You can download the edited photos for a listing by clicking the **Download** button in the top-right corner of the listing page.

### Track your download

Photo downloads run in the background. You can keep working while Fotello prepares the files.

The **Downloads** panel in the corner of the screen shows each download while it is being prepared and when it is ready. More than one download can run at once.

Each download saves to your computer when it is ready. This works for one photo, selected photos in **Batch Edit**, and a whole listing.

A single photo downloads as its photo file. Downloads containing more than one photo arrive as a ZIP file.

Save adjustments before downloading. The **Download** button remains unavailable while a photo has unsaved changes. This ensures your download matches the photo on screen.

### Download edited photos

Photographers and customers get the same **Web** and **Print** download options.

#### Download for Web

**Web** downloads are JPEGs for MLS and online sharing.

* The longest edge is up to **2560 pixels**.
* The original aspect ratio is preserved.
* Files do not include a DPI setting.

#### Download for Print

**Print** downloads are higher-resolution JPEGs for brochures and print.

* The longest edge is up to **4096 pixels**.
* Photos with a valid [Upscale](/photos/personalizing-photos/upscale.md) output can download up to **6000 pixels**.
* Files include **300 DPI** metadata.
* The original aspect ratio is preserved.

#### Download a custom size

Signed-in realtor customers can download photos at custom pixel dimensions.

In the photo section, open the **Download** menu. Then select **Download Custom Size**.

Enter the required **Width** and **Height** in pixels. Fotello downloads the photo at those dimensions.

This option appears in the customer portal. It is not available to merchants or unauthenticated viewers.

If the listing requires payment before downloads, customers must still pay first.

These options use the same size and DPI rules for individual, bulk, and delivery-page downloads.

### Download original RAWs from a photo

{% stepper %}
{% step %}

#### Open the listing

Go to **Listings** and open the listing you want.

Select the **Photos** tab.
{% endstep %}

{% step %}

#### Hover over the photo

Move your cursor over the edited photo.

The photo actions appear on the image.

<figure><img src="https://3077795705-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9bFz3iNv5JjEmRK1wNQO%2Fuploads%2FxcZWYdwcDUAlnRHah1np%2Fdownload%20RAWs.png?alt=media&amp;token=51c2eff4-1fac-4172-b8f9-aaa7fc1da908" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Click Download original images

Click the **Download original images** <img src="https://3077795705-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9bFz3iNv5JjEmRK1wNQO%2Fuploads%2F4Jdbx00bz41wTVdGBoh4%2Fimage.png?alt=media&amp;token=d5aac981-893e-4537-879e-06fffd4ecc84" alt="" data-size="line"> button.

Fotello downloads the original RAW input files for that photo to your computer.
{% endstep %}
{% endstepper %}

### If you do not see the button

Check these first:

* **Plan access:** RAW storage is available only on paid plans.
* **Edit status:** The photo must already be edited with Fotello.
* **Photo hover state:** The action only appears when you hover over a photo under the photos tab in a listing.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://uni.fotello.co/photos/editing/downloading-raws.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.