Custom Fee

Use custom fees to add charges like a booking fee, admin fee, or rush fee without changing your base product prices.

You can create as many fee templates as you need, choose either a fixed amount or a percentage, and mark a fee as default if you want Fotello to apply it automatically during booking and on new invoices.

Why use custom fees

• Cover admin or processing costs without increasing your base service pricing.

• Add a standard booking fee to every order by marking it as a default fee.

• Charge rush or after-hours fees when a job needs special handling.

• Apply one-off fees on specific invoices when you only want to charge for a particular order.

How custom fees work

1. You create one or more fee templates under Custom Fee.

2. Each fee can be a fixed amount or a percentage.

3. Turn on Default fee if you want that fee to appear automatically in the customer booking summary and on new invoices created from orders.

4. On draft invoices, you can add any saved fee manually, remove a fee, or adjust fixed-fee amounts before finalizing.

Travel fees are separate and are managed in Travel Fee.

Create a custom fee

1

Open Custom Fee

Go to Storefront → Products → Custom Fee or use this link.

2

Click Add Fee

This opens the fee dialog where you create a reusable fee template.

3

Enter a name

Use a short, customer-facing name like Rush Fee, Booking Fee, or Admin Fee.

Each fee name must be unique. You can't create two fees with the same name.

4

Choose a type and value

Pick one of these options:

• Fixed Amount — Charges the same flat amount every time.

• Percentage — Charges a percentage of the order subtotal.

Then enter the amount or percentage you want to charge.

5

Choose whether it should be a default fee

Turn on Default fee if you want Fotello to automatically add it to:

• the customer booking summary

• new invoices created from orders

Leave it off if you only want to add the fee manually on specific invoices.

6

Save

Click Add Fee to create the template. You can come back later to edit or delete it.

Edit or delete a custom fee

Open the fee from the table or use the ⋯ menu to edit or delete it.

Deleting a fee does not change existing invoices that already used it.

Where custom fees appear during booking

Only fees marked as Default fee show automatically during booking.

Customers see them in the Order Summary under Additional charges, and the total updates right away.

If the fee is percentage-based, Fotello calculates it from the current subtotal. If a customer applies a promo code, the percentage fee recalculates automatically.

Learn more: Booking Experience and Coupons & Discounts.

Add custom fees to an invoice

On draft invoices, you can add any saved custom fee even if it is not marked as default.

1. Open a listing, go to the Orders tab, and open the draft invoice.

2. Click Add fee.

3. Select one of your saved fees, or click Create fee to make a new one without leaving the invoice flow.

4. Review the fee row on the invoice before saving.

Fixed custom fees can be edited directly on the draft invoice. Percentage fees recalculate automatically when you change line items or discounts.

If a fee was marked as Default fee, it may already be included when the invoice is created from the order. You can still remove it from the draft before finalizing.

Learn more: Order Invoices.

Good to know

• Fixed custom fees can be $0.00 or higher.

• Percentage fees can be from 0% to 100%.

• Only Default fee templates apply automatically during booking and on new invoices.

• Any saved fee can be added manually to a draft invoice.

• Travel fees are set up separately in Travel Fee.