Services

Services show up individually or as part of packages in your booking flow and are the essentials your customers hire you for. Examples of some commonly offered services are photography, 3D virtual tours, aerial / drone photography, videography, floor plans etc.

Start from templates

When you create a Fotello account, Fotello pre-builds service templates for you. They come filled out with example services, descriptions, tiered pricing, and photos.

Use these as a starting point. Edit the details and replace the photos to match your business so you can start selling immediately, then refine over time.

Create a new service

1

Open Services

Go to Storefront → Services in the left sidebar or use this link.

2

Click Add service

This opens the create service modal.

3

Choose a service type

Pick the closest match, like Photo, Video, Virtual Tour, Floor Plan, etc. This helps Fotello keep your catalog organized.

4

Add a name and description

Use a descriptive name and write a short description that sets expectations. Include what’s delivered and turnaround time if you have one.

5

Set a duration

Add the estimated time to complete the service in minutes. Fotello uses this to schedule your bookings so services can be allocated the right amount of time.

6

Upload service photos

Choose the best images to serve as a portfolio for this service and boost conversion. Use JPEGs and keep file sizes small for faster loading. Our thumbnails for services are 512 px. We recommend a resolution of 1080p.

7

Add pricing tiers

You can create as many tiers as you need and set their names, prices, minimum and maximum square footage. There are multiple ways to use this feature:

• Area based tiers: You can breakdown your pricing for a specific service based on the area of the property. For example, you may want to display different prices for 3D Matterport tours depending on the square footage of the house. Tiers only show when booking area falls within the min and max range.

• Area independent tiers: You can create incremental tiers for pricing services that are not based on the area of the property but on other factors like complexity or quantity. For example, you may want to display different prices for different numbers of photos or for 2D vs 3D floor plans.

• You can also create a mix of tiers that are area-based or area-independent so your customers will see various options within the area range their booking falls in.

For example, depending on the square footage your customers book you for, they will see the respective pricing within that square footage range as shown below.

When booking for 2000 sq.ft.

When booking for 3000 sq.ft.

If you want to remove the limit, just leave the "Max Range" field blank and the system will read it as infinity.

8

Add recommended add-ons

Attach recommended add-ons to show as upsells during booking. This is a simple way to increase order value without adding friction.

Learn more: Add-ons

9

Create the service

You can check how it looks in the preview to the right and then click Create. Your service is now available in your storefront.

How Services fit with Packages and Add-ons

• Services are the core items customers book.

• Packages bundle multiple services into one offer.

• Add-ons are optional upgrades shown during booking.