Travel Fee
Add a travel fee to cover the cost of getting to appointments that are further away. The fee is based on the distance or drive time between the assigned team member's home base and the appointment location.
Travel fees are calculated when an invoice is created and show up as a separate line item on the invoice.
Why use travel fees
Cover travel costs without raising your base service prices.
Keep pricing fair so nearby customers aren't subsidizing faraway ones.
Flexible tiers let you offer a free zone close to home and only charge past a certain distance or drive time.
Per-member calculation means each team member's fee is based on their own home base, not a single company address.
How it works
You set up a travel fee with tiers based on distance (miles or km) or drive time (minutes).
Each team member sets a home base address. If they don't, the company address is used.
When an order is accepted and an invoice is created, Fotello calculates the driving distance or time from the assigned member's home base to the appointment address.
The travel fee shows up as a line item on the invoice and is included in the total.
Travel fees use actual driving routes, not straight-line distance.
Set up travel fee
Open Travel Fee
Go to Storefront → Products → Travel Fee or use this link.
Configure fee tiers
Set up one or more tiers. Each tier covers a range of distance or time and has its own charge.
For each tier, set:
Range: the min and max values. The last tier has no upper limit.
Amount: the dollar amount to charge.
Fee type: choose flat fee (a fixed amount for the range) or per mile / per km / per minute (amount multiplied by units in that range).
Click Add another tier to add more.
The first tier always starts at 0. Set the amount to $0.00 to create a free travel zone.
Set up home base
Each team member's travel fee is measured from their home base address. If a member doesn't have one set, the company address is used.
Open Home Base
Go to Storefront → Availability → Home Base or use this link.
Example setups
Free zone + per-mile charge
1
0–15 mi
$0.00 flat fee
2
16 mi+
$1.50 per mile
Appointments within 15 miles are free. Past that, the customer pays $1.50 for each additional mile. A 25-mile appointment would cost $15.00 in travel fees (10 miles x $1.50).
Tiered flat fees
1
0–10 mi
$0.00 flat fee
2
11–25 mi
$25.00 flat fee
3
26 mi+
$50.00 flat fee
Fixed charges that go up with distance. Simple and predictable for customers.
Drive-time based
1
0–30 mins
$0.00 flat fee
2
31 mins+
$1.00 per minute
Useful when distance doesn't reflect actual travel time because of traffic or road conditions.
How travel fee appears on invoices
When an invoice is created, Fotello calculates the travel fee and adds it as a Travel Fee line item. It sits between the subtotal and taxes.
If multiple team members are assigned or there are multiple appointments on an order, travel fees are summed across all members and appointments.
Travel fees are calculated at invoice creation, not during booking. This way the fee is based on the actual assigned team member and their home base.
Good to know
Distance unit (miles or kilometers) comes from your business details. Travel fee uses the same unit.
Currency follows your business currency setting.
If a team member has no home base and no company address is set, no travel fee is calculated for that member.
The appointment address comes from the listing or booking address on the order.
Travel fee only applies when there is at least one accepted appointment with an assigned team member.
A $0 travel fee does not show on the invoice.
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