Supported File Formats

Whether you shoot RAW or JPEG, Fotello’s got you covered.

Upload straight from your camera. Skip conversions and exports.

For standard listing uploads, use RAW or JPEG. For HDR uploads, TIFF is also supported.

Supported formats

Listing photo uploads

• RAW: We support many RAW formats, including ARW, NEF, and CR3. Sony A7V RAW files are not currently supported.
• JPEG: Standard .jpg / .jpeg.

HDR uploads

• TIFF: Standard .tif / .tiff is supported for HDR uploads.

External photos

For imported external photos, Fotello supports:

• JPEG: .jpg / .jpeg
• PNG: .png
• HEIC / HEIF: .heic / .heif
• WebP: .webp
• Max size: 20 MB per photo

If it imports and shows previews on your computer, it should upload to Fotello without any issues.

See Other Photos for how external photos work.

Best practices

These settings prevent upload issues and missing previews.

• Shoot uncompressed / standard RAW or use high-quality JPEGs.
• Avoid “high efficiency” modes like HEIF/HEVC when shooting stills.
• Avoid vendor-specific compressed RAW modes if you see errors or broken previews.

Some “efficiency” and compression settings create proprietary files.

Those can fail to upload or preview correctly.

If you run into problems, switch back to standard RAW or standard JPEG.

Double-check settings before you shoot

A quick glance at your camera menu saves hours later.

Also avoid shooting RAW + JPEG for the same scenes.

Mixed formats can break bracket grouping.

Related: Bracketing

RAW vs. JPEG

Both work. Pick the one that matches the job.

RAW

RAW gives maximum dynamic range and detail.

That gives our AI more room to work.

Use it for tricky lighting like window pulls and dark corners.

JPEG

JPEG uploads faster and stays lightweight.

Use it for speed, on-site delivery, and same-day turnarounds.

Want to test both?

Shoot the same scene in RAW and JPEG. Upload both to Fotello and compare results.

If you’re using a listing just for testing a few photos in both formats, message us in chat so we can credit you for it.

Fotello always outputs photos in JPEG format, regardless of the input file type. These can be downloaded in web, print and full resolution. This ensures seamless compatibility with web and MLS platforms worldwide.

Troubleshooting

If a file fails to upload, start here:

• Upload Failure

If thumbnails are missing, your files can still edit.

See: Adding Photos