> For the complete documentation index, see [llms.txt](https://uni.fotello.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://uni.fotello.co/troubleshooting/upload-failure.md).
# Upload Failure
If a listing upload fails, don’t worry. Fotello will process all files that made it in and for any missing ones, use one of the options below to get everything processed.
### If upload fails
1. Monitor the upload progress bar in the top-left corner after you click 'Enhance'. If any files fail before it completes, a **Retry** button will appear below. Click the button to keep repeating until all files are successfully uploaded.
### If you're missing files
If the upload completes but you are still missing some shots, Fotello lets you **re-upload** missing files**.** You’ll see a banner showing how many files failed and a button to **Re-Upload**. Click on the button to re-upload missing files.
From thereon, follow the same steps as the original upload.
See more: [Enhancing](/photos/editing/enhancing.md)
When re-uploading, remember a few things are different:
1. Drag and drop all files again. No need to find and pick out missing files. Fotello automatically detects which files failed to upload the first time.
2. Select the same preferences you chose during the original upload. That keeps processing consistent.
3. You can keep repeating this until all files are processed.
{% hint style="warning" %}
Troubleshooting
If you frequently experience upload issues, follow [Enhancing](/photos/editing/enhancing.md#best-practices) for a seamless experience.
If you don't see the re-upload banner, try refreshing the page.
If the re-upload fails and everything didn't get processed, don't worry. Reach out to our support team and they will credit you for the failed listing so you can re-upload to a new one!
{% endhint %}
### Photos showing “Contact Support” error
A **Contact Support** message after processing indicates a system-level processing error.
Do not re-upload, regroup brackets, or change settings. Fotello support must investigate and reprocess the affected photos.
1. Note the photos showing the error.
2. Copy the listing URL from your browser.
3. Contact support through in-app chat and share the URL.
Support will reprocess the affected photos. They will share the corrected listing or download link directly.
{% hint style="warning" %}
Contact support as soon as you see this error. It cannot be fixed from the listing.
{% endhint %}
{% hint style="info" %}
**Pro tip**
If you need to upload a small reshoot, message our team in chat. We’ll investigate and make sure you are not charged twice for the same shoot.\*\
\
\&#xNAN;*\*Overage charges apply if you go over your plan limits.*
{% endhint %}
---
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