Upload Failure

If a listing upload fails, don’t worry. Fotello will process all files that made it in and for any missing ones, use one of the options below to get everything processed.

If upload fails

1. Monitor the upload progress bar in the top-left corner after you click 'Enhance'. If any files fail before it completes, a Retry button will appear below. Click the button to keep repeating until all files are successfully uploaded.

If you're missing files

If the upload completes but you are still missing some shots, Fotello lets you re-upload missing files. You’ll see a banner showing how many files failed and a button to Re-Upload. Click on the button to re-upload missing files.

From thereon, follow the same steps as the original upload.

See more: Enhancing

When re-uploading, remember a few things are different:

1. Drag and drop all files again. No need to find and pick out missing files. Fotello automatically detects which files failed to upload the first time.

2. Select the same preferences you chose during the original upload. That keeps processing consistent.

3. You can keep repeating this until all files are processed.

Troubleshooting

If you frequently experience upload issues, follow Best practices for a seamless experience.

If you don't see the re-upload banner, try refreshing the page.

Pro tip

If you need to upload a small reshoot, message our team in chat. We’ll investigate and make sure you are not charged twice for the same shoot.* *Overage charges apply if you go over your plan limits.